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Texting Templates

CAN ALL BE FOUND IN GOOGLE KEEPS!!!

⚠️ REQUIRED - SMS Consent (MUST SEND TO ALL NEW PATIENTS!!!!!)

SMS/VERBAL confirmation for texting - MUST SEND TO ALL NEW PATIENTS!!!!!
This is BeWell reaching out! During our conversation you mentioned that you would like to receive SMS text message updates about appointment openings and specials from BeWell. All I need you to do is reply with "YES" so I can opt you into our system. The message frequency will vary, but we won't contact you more than 5 times per month. Keep in mind that any message or data rates may apply.

When you start receiving text messages from BeWell, you will be able to cancel them by replying with the word "STOP." You can also reply with the word "HELP" for how to get additional information about BeWell and our programs.

Patient Retention & Follow-up Messages

Chiro/massage retention text
Hey! You're due for an adjustment - let me know when would be a good day and time for you to get back on schedule!

Let me know if you are interested in our massage therapy and I can send you the openings for next week!!

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for chiro patients who fell off schedule
Hey! You're due for an adjustment - let me know when would be a good day and time for you to get back on schedule!

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for UWM chiro patients who fell off schedule
Hey!

This is Gaby from BeWell - just wanted to reach out to see how you are feeling - You're due for an adjustment!

Doc is in the UWM location every Tuesday and Thursday from 8am to 9:15am in the South building and from 9:30am - 11:15am in the North building!

We also have two other locations in Birmingham and Berkley if these spots would be better for you to get in!!

Let me know a good day to get you back on schedule :)
Message for patients who have not been in in a while
Hi (patient name)! This is (your name) from BeWell :) Just reaching out to see how you are feeling! We miss you in the office -

Let me know when a good time and day for you to get back in is
Message for patients who haven't been in for a little
Hey!

We miss you here at BeWell

Here is some availability we have (massages) this week!!

(INSERT MASSAGE AVAILABILITY)

Ask about next weeks availability!! Silvio is in office every day for chiro!!

Our nurse will be in the office Monday, Wednesday, Friday or Saturday this week if you would like to get in for an IV, vitamin shot, peptide consultation or bloodwork appt :)

Service-Specific Follow-ups

Message for IV/Botox/Emsculpt patients
Hey! Just reaching out to see how you're feeling! Let me know when a good day would be to get you back on schedule for an IV, Botox, or emsculpt treatment! We have availability 7 days a week and can be flexible on times per convenience to you! Looking forward to hearing from you :)
Message for massage patients
Hey (patient name) - we have some massage availability open for next week - let me know a good day and time that works for you, and I will see what I can pull together :)

I can also send the full available schedule if you would like to browse and pick one to get scheduled in for - just let me know!

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for massage/IV
This is BeWell reaching out to let you know that it is time for a massage :)

Let me know when would be a good day and time for your next visit or if you would like me to send you our openings for the upcoming week!!

Our nurse will also be in the office from Monday through Friday if you are interested in a Vitamin shot, an IV or Botox treatment :)

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for colon patients
Hey (patient name)! You're due for a colon hydrotherapy appointment! We do run those appointments 7 days a week so let me know when would be a good day for you to come in - and I will look at some availability for you :)

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for Massage openings (when texting prior to 2024)
Hey!

We miss you here at BeWell :)

Here are some massage openings for this week!!

INSERT MASSAGE OPENINGS HERE

Ask about next weeks availability!! Silvio is in office every day for chiro!!

Our nurse will be in the office Monday, Wednesday, Friday or Saturday this week if you would like to get in for an IV, vitamin shot, peptide consultation or bloodwork appt :)

Looking forward to see you again :)
Message for colon/IV
This is BeWell reaching out to let you know that it is time for a COLON HYDROTHERAPY appointment - Silvio is also in the office for chiropractic until 6pm on weekdays if that is something you are interested in! Let me know when would be a good day and time for your next visit!!

We also have massage availability throughout the week and our nurse will be in the office from Monday through Friday if you are interested in a Vitamin shot, an IV or Botox treatment :)

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for chiro/IV
This is BeWell reaching out to let you know that it is time for a checkup - Silvio is in the office until 6pm on weekdays! Let me know when would be a good day and time for your next visit!!

We also have massage availability throughout the week and our nurse will also be in the office from Monday through Friday if you are interested in a Vitamin shot, an IV or Botox treatment :)

You can also book through here: https://squ.re/4c7kVu4 or call us at 248-792-6570 :)
Message for new services
Hey (patient name)! Bewell reaching out!! Just wanted to let you know that we have started peptide therapy and bloodwork here in the BHAM location, along with nutritional consultations and holistic lifestyle plans!! If any of these things interest you, let me know and I can get you on schedule with Doc :)

Appointment Management

Message for 5pm/6pm massage patients on Fridays
Hey (patient name) - I just wanted to reach out and let you know some things about your appointment tomorrow - we end chiro around 4:30 so we will not be here when 6pm comes around for your massage - we can however still bill it through your insurance per the inconvenience so you won't have to worry about payment. If you would like to come in earlier in the day or on Saturday to get your adjustment then, we can make that happen to compensate. Sorry for the long message!
Message for UWM patients who missed their appointment
Hey! We missed you at your appointment today! We have taken the courtesy of moving you over to (Thursday/Tuesday depending on when they came in) at the same time you were booked for, today. Let me know if this causes any inconveniences, if not - we will see you then :)

Insurance and Referrals

Global referral text
Hey! This is BeWell reaching out to let you know that we need a global referral!! This is so we are able to bill through your insurance - you can go to your primary care physician and let them know you need a global referral faxed to BeWell at 2487926574 or emailed to us at birmingham@bewelllifestylecenters.com

This will allow us to bill your services through to your insurance and should change the current balance on your statement to a lower charge! Looking forward to seeing you soon :)

And please make sure the referral is dated back to your first visit or to when you started with that insurance - I can look it up for you if you would like!
Message for patients who want insurance verified
Hi (patient name) - I just wanted to reach out and let you know that we checked you insurance and we do accept it! We just will not know what the copays/deductibles look like until we submit and bill through. When would be a good day to get you on schedule for a chiropractic appointment?
Message for Patients inquiring about global referrals
Hi (patient name), this is Gaby from Be Well LifeStyle Centers. We just received a message from billing stating that you need to obtain a global referral in order for us to bill your statements properly. Please get this as soon as possible and let us know once you have - we will then rebill your statement and continue on with your benefits - Thanks :)

Consultation Templates

Consultation text (peptide)
I can get you booked for a peptide consultation and get the paperwork sent over to you as well! The consultation runs $50, the nurse and doc will be going over the paperwork with you, along with creating a treatment plan for you to follow!! Let me know what day would work best to get you on schedule!

Blood Lab Information

Blood Lab/Insurance Answer
Unfortunately since we recently introduced the labs at the beginning of the year, it is not eligible for insurance, but we can take HSA and FSA cards for payment! The pricing can also range from $200-$1000 depending on how extensive of a test you would like - in the consultation, Silvio will make sure to go over all pricing with you for full transparency!
Blood Lab Breakdown for Patients
No worries! And for our blood labs we have tons of different types - the way it would work consists of the following:

Step 1: We would send our BioSync paperwork over to you (this basically will tell us what you are interested in knowing, what you want to get tested, certain problems that may be happening etc)

Step 2: The doc will then look over everything once submitted, and see which areas are most important/prominent to be testing

Step 3: Once the paperwork has been reviewed - we will have you come in and get a consultation with our Nurse (and Silvio), to make sure everyone is on the same page with what is being tested, and to go over any questions you may have

Step 4: We can then get you set up with the nurse (normally same day as consultation) so she can draw your blood

Step 5: Once we send out the test, and get the results back, we will have you come in for a follow up appt to go over your results and findings

Step 6: After we get all of that out of the way, you can either choose to stop here or continue on to know more about our total transformation program, which will allow you to receive a full treatment plan, dietary restrictions and lists, recommended services/supplements, workout schedules and so much more!!